Did you know? 911 Fact for September 13

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DID YOU KNOW?

We’ve talked about Cowley Alerts before, but with the Walnut Valley Festival happening this week, we wanted to remind everyone that this is available for large events that require getting important information out there quickly. Out of town visitors are able to use the festival address 1105 W 9th as their residence.

Sign up at http://www.cowleycounty.org/alerts

 

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Did you know? 911 Fact for September 6th

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We are celebrating our second anniversary in our new consolidated center this week! Our center celebrated its grand opening on September 9th, 2015 after years of planning and hard work from multiple agencies. We are fortunate to have some of the best technology available to help us serve the citizens of Cowley County!

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Did you know? 911 Fact for August 30th

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Our training program takes an average of 4 months to pass. Some dispatchers take more time, others less. After completing the initial training phase, they are released BUT the training never stops! We have once a month required training on a variety of topics, do self-guided training, and take advantage of outside training when possible.

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Did you know? 911 Fact for August 23rd

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At any given time, there are a minimum of two dispatchers working for the entire county. Oftentimes, while one dispatcher is on the phone gathering information or giving instructions, another dispatcher is already sending out police, fire, or EMS depending on the situation. Us asking questions does not slow down our units’ response time and is critical to helping our units know what kind of situation they’re getting into.

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Did you know? 911 Fact for August 16th

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When you call 911 from a cell phone, the very first place it goes is the closest cell tower. That may or may not get you to the right county, depending on where you are. We regularly transfer calls to and from neighboring agencies, so if you’re directed to the wrong county at first, just ask to be transferred.

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Did you know? 911 Fact for August 9th

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Every time someone calls 911 and hangs up, we call them back. We want to make sure that everything is okay and there is no need for police/fire/EMS assistance. If you accidentally dial 911, STAY ON THE PHONE! Let us know that there’s not a problem so that we don’t send officers or deputies your way to verify that there are no issues.

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Did you know? 911 Fact for August 2nd

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If you call 911 in Cowley County on your cell phone, you will most likely be routed to our dispatch center (sometimes your phone may use a neighboring tower first.) If you need to make a report about something happening in Butler, Chautauqua, Elk, Sedgwick, or Sumner counties, we do have the ability to transfer your 911 call to those centers.

If you need to report a crime in progress or other event somewhere else, you will need to look up the contact number for that police department-we can’t dispatch an ambulance in Tulsa or police officers in Kansas City (and yes, we’ve received both of those requests in the past, among others!)

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Did you know? 911 Fact for July 26th

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If you’re doing a (legal) controlled burn, we ask that you call us first and let us know. We often have people who call us and say “THERE’S A HUGE FIELD ON FIRE AND NO ONE’S OUT THERE!” when it’s really just a controlled burn that’s being monitored. If you’ve called into dispatch with your name, number, location, and what you’re burning, we can save your local fire department a trip out there. In return, we’ll give you a permit number that helps us keep track of the controlled burns we’ve got going on and gives you a quick reference to help us out if the fire department does need to respond.

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Did you know? 911 Fact for July 19th

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When you call 911, the first thing you will hear is “Cowley County 911, what is the address of the emergency?” This is because the address of the emergency is the most important thing to us. If you call 911 and only say the address and hang up (don’t do that by the way!) we’ll start officers your way. If you’re on the road, try and keep an eye on intersections so you can at least have an idea of where you are if you do need assistance

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Did you know? 911 Fact for July 12th

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Prank calling and misuse of 911 IS a crime. We are lucky and don’t deal with it very often, but when we do, we will send an officer out to visit with you and possibly charge you with misuse of 911.

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Did you know? 911 Fact for July 5th

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If your power goes out, we are NOT the people to call! Chances are, especially during a big storm, if the power is knocked out we are extremely busy. Answering these phone calls distracts from the radio and emergency calls.

Here are the numbers for reporting outages to the most common electric companies in Cowley County:
Caney Valley Electric Coop: 1-800-310-8911
Sumner Cowley Electric Coop: 888-326-3356
City of Winfield: 620-221-0404
Westar: 800-544-4857 (800-LIGHT-KS)

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